Effective Date: 30/04/2025
1. Introduction
At Panga Chumvibeach Resort Ltd, we are committed to protecting your personal data and respecting your privacy. This policy outlines how we collect, use, store, and protect your information when you interact with our website or stay at our resort.
2. What Information We Collect
We may collect the following types of personal data:
- Full name, contact information (email, phone)
- Booking and payment details
- Nationality, travel preferences, and dietary requirements (if voluntarily provided)
- Communications you send us (inquiries, feedback, etc.)
- IP address, browser type, and usage patterns when you visit our website
3. How We Use Your Information
Your information is used for the following purposes:
- To manage reservations and provide services during your stay
- To contact you regarding your booking or travel plans
- To send you pre-arrival or post-stay emails (e.g. welcome info, review requests)
- To improve our services and personalise guest experiences
- To comply with legal obligations (e.g. for local tax or registration requirements)
4. Legal Basis for Processing
We collect and process your data under the following legal grounds:
- To fulfil a contract (e.g. processing your booking)
- With your consent (e.g. for marketing or review requests)
- For legal obligations (e.g. registration for tourism authorities)
- For our legitimate interests (e.g. improving guest service)
5. Data Protection & Security
We use secure systems and encrypted channels to store and transmit your data. Only authorised personnel have access to personal data, and we regularly review our security measures to prevent unauthorised access, disclosure, or loss.
6. Sharing Your Data
We do not sell your data. Your information may only be shared with:
- Trusted service providers (e.g. payment processors or booking platforms)
- Local authorities when legally required (e.g. for registration)
- Tour operators or partners only with your prior consent
7. Your Rights
Under data protection laws like the General Data Protection Regulation (GDPR), you have the right to:
- Access your personal data
- Request corrections if any data is inaccurate
- Request deletion of your data (“right to be forgotten”)
- Object to or restrict processing of your data
- Withdraw consent at any time (for example, for marketing emails)
To exercise any of these rights, contact us at:
📧 info@pangachumvi.com
8. Marketing
We will only send you marketing emails or updates about our resort if you’ve opted in. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.
9. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined above or to comply with applicable legal requirements.
10. Third-Party Links
Our website may contain links to other websites (e.g. tour operators or review platforms). We are not responsible for the content or privacy practices of these third parties. We encourage you to read their policies when visiting their sites.
11. Policy Updates
We may update this Privacy Policy occasionally to reflect changes in our practices, services, or legal obligations. The latest version will always be available on our website.
12. Contact Us
If you have any questions about this policy or how we handle your data, please contact:
Panga Chumvibeach Resort Ltd
📍 Panga Chumvi Beach Resort, Matemwe, Zanzibar
📧 info@pangachumvi.com | ☎ +255 777 344 092